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Marketing Your Experience

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Forty-two percent of people polled think it would be "very difficult" to find a new job in today's economy, according to a survey of more than 2,5000 LinkedIn users by Right Management, the talent and career management arm of Manpower.

With those kinds of numbers, it's no surprise that the job market seems to be top of mind with just about everyone these days. Whenever I interview people for stories (or even when I'm just having a casual conversation with project managers), the topic seems to weave its way into the discussion.

It was a subject that came up a lot at the PMI global congress a couple of weeks ago. At one point I was talking to Al Zeitoun, PhD, who was representing his organizations Booz Allen Hamilton in the PMI Career Center.

He told me project managers looking for work need to make themselves relevant--to the work they're doing and the industries they're serving.

But what does that mean and how do you do it?

Mr. Zeitoun went on to explain that your experience and background have a lot to do with it, but it's also about being able to relay these experiences in an interview, to an executive, etc.

I didn't really give this second point too much thought until I started talking with Stewart Kidd from CSC and he said something very similar. He told me project managers have to be able to describe their experiences and skills--from the basic information (the number of direct reports you've had, the industries you've served) to the more thoughtful (how you've overcome challenges).

That got me wondering: How are people keeping relevant in today's job market? And then, what are some good tips for selling yourself and your experience as a project manager?

Stop Being So Humble!

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I had the honor of presenting on the power of acknowledgement at PMI Global Congress 2009--North America in Orlando, Florida, USA last week. Whether it was a long presentation or a booth demo, people told me they were inspired into action.

I got into a deep conversation on acknowledgement with Efrain Pacheco, a senior project manager at the U.S. Department of Justice and assistant vice president of the Chapter-to-Chapter Outreach Program for the PMI Washington, D.C. chapter.

Efrain shared something poignant. He told me he's humble by nature and this is the way he was brought up in Ecuador. And as a result, he has difficulty accepting acknowledgements.

At the Executive Office for Immigration Review where he worked as project manager for the information systems and IT support, for example, Efrain was given an award for turning around project.

It was given to him in from of his whole office. So he smiled, but he told me he couldn't say anything or even let himself feel anything because he felt so strongly that his entire team should have received the award.

Efrain's story brings up two important issues: the need to accept acknowledgments with grace and appreciation, and the positive value of wanting to share the glory with one's team members. I am going to focus on the first now and address the other in a future post.

Here's the deal, folks. When we don't accept an acknowledgment graciously, it's as if that person gave you a gift, and you said, "No thanks. I don't want or need that. I don't even like it."


That's what an acknowledger is left with when the acknowledgee says, "Oh, it was nothing" or "It was no big deal." Or as in Efrain's case, when he just smiled but didn't express his appreciation and allow himself to feel the joy that comes naturally with being acknowledged. He just couldn't let it in. Instead, he kept a wall around himself.


When I told him he was rejecting a gift, he was shocked. He had never thought of it that way. He is now committed to working on accepting the precious gifts of acknowledgment.

Remember, someone who acknowledges another in a heartfelt and authentic way is making himself or herself vulnerable. They are trusting that the person will fully receive their gift.

Don't disappoint them.

Harold Kerzner: Project Managers Must Understand Business

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Project managers are in for some big changes. Coming in on schedule and within budget is all well and good--but it's not enough.

That's been the running mantra for a while now, but it seems to be gaining even more traction as Harold Kerzner, PhD, explained in the first-ever closing session at a PMI global congress in North America.

"Time and cost used to drive all decisions," said Dr. Kerzner, senior executive director, project management at the International Institute for Learning Inc. "Now we're saying, 'Wait a minute, are we providing value?'"

Without that, the project will be axed.

"If management doesn't see how a project will deliver a value, that project will be canceled even if it's meeting time and budget constraints," he said.

Not all constraints have equal value, Dr. Kerzner said.

That's quite a mind shift for project managers--and it's going to take a whole new skill set.

Indeed, Dr. Kerzner boldly predicted earned value management will be "obsolete very shortly," upstaged by value measurement methodologies that consider intangibles such as goodwill or reputation.

And while a mastery of technical knowledge use to suffice, that's now considered "old school."

"Project managers must understand business," he told the crowd.

They will also need an understanding of politics, culture/religion, stakeholders and people. And Dr. Kerzner predicted a new wave of certifications in complex projects, virtual teams, cultural differences and morality and ethics.

Project managers who go in armed with those skills will find a receptive audience in the executive crowd.

"The biggest change in the last several years has been in senior management support of project management," he said. "Senior management no longer views project management as a career path. It is now viewed as a strategic competence necessary for survival of the company."

Do you agree with Dr. Kerzner? Are you seeing increased demand for business understanding--or should project managers stick to what they do best?

Talking Careers at Congress

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The economy has taken some pretty heavy hits, but companies also know they need good project managers--and let's face it, the congress is a good place to find them. Now they have a place to meet: the PMI Career Center.

Several organizations spanning sectors have set-up shop in the center of the exhibit hall and are looking for capable project managers. While not all of the organizations have specific roles to fill, they are here to find top talent and to lead presentations covering different career-related topics.

"We value the capable project manager," says Kevin McDevitt, a senior program manager at Siemens and chairman of PM@Siemens USA Community.

"Sixty percent of our business is through managing customer projects. The better we do at that, the more of that money we get it keep. [Project management] is a core competency."

Some of the organizations in the Career Center are leading workshops as well. Consulting firm Booz Allen Hamilton led one on talent management, for example.

Al Zeitoun, PhD, PMP, senior associate at Booz Allen Hamilton and former PMI Board member, says his company is on an ongoing search for the best in the field--at every level.

"We are a firm that hires because of capability. We're growing continuously," Dr. Zeitoun said.

Software developer CSC isn't messing around. If you meet the company's criteria, it will scan your congress identification card and send the information right to its human resources department.

Stewart Kidd, head of enterprise learning and talent development, Organizational Capability Center of Excellence, CSC, said the company is looking to put the right project manager on the right project.

He says potential candidates need to be able to describe their skills and experience in very real, very convincing terms.

If you're a project manager looking to make yourself more marketable to organizations, Mr. Kidd suggests a couple of tips:

•    Be able to take your project management skills and transfer them from industry to industry
•    Get involved in local chapters
•    And network--who you know is almost as important as what you know. 

The Double Paycheck

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Organizations always seem to be looking for ways to keep major talent engaged and loyal. Simple as it sounds, they need look no further than making sure that they have created a culture of appreciation.

I have heard acknowledgments referred to as "the double paycheck," which I think is very fitting. Even people who earn less than they feel they should,  will dig in and engage fully if that other "paycheck" comes regularly.

After a presentation I made to the PMI Information Systems Specific Interest Group last year at its Professional Development Day, a woman came up to me and told me that she had just left a high-paying, senior-level job, with no other job lined up.

She left it, she said, because she hadn't realized that her former job at Booz Allen Hamilton was really a dream job. Although it probably wasn't the best job in the world, there was a culture of appreciation at that company that made it a pleasure to come to work each day.

"I am going back there," she said emphatically. "Even if the job pays less and the level is lower, I don't care. I didn't realize what a difference the atmosphere of a company makes. At the job [after Booz Allen Hamilton], I didn't know my worth or my value and I didn't feel appreciated for anything that I did. I'm going back to Booz Allen Hamilton, no matter what."

I later discussed this example with a Booz Allen Hamilton partner. "Oh," she laughed. "We call those the 'come-back kids' and we welcome them back once they realize what they were missing."

And yes, it is a part of the company's philosophy and its mission to have a culture of appreciation. They most certainly seem to be doing something right.

So what is that double paycheck worth? Everything!

Visualize Your Success

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Many years ago, I recall being in an interview where the recruiter asked me if I knew what visualization was. I didn't. She explained to me that it's all about forming a mental picture of something you want to achieve as if you've already achieved it.

For instance, imagine a standing ovation for excellent project performance or a big increase in pay or a promotion.

It makes the future seem clearer and it tells your brain that you can do it, you can achieve it--because you've seen yourself do it successfully before.

So how does it work? Simply do the following:

1.    Choose an object and really focus on it. Then close your eyes and in your mind, tell yourself what you just saw--the colors, shapes, details. Open your eyes and confirm.

2.    Close your eyes again and see yourself performing activities tomorrow, simply replaying in your mind what you know you will be doing tomorrow.

3.    Identify one thing that you want to achieve. Let's say you have a meeting to present a project status report to the stakeholder community and you want to ace it. Close your eyes and visualize yourself standing in front of all the people attending your meeting, confident of the material and how you presented it. See yourself reporting with confidence, referring to documentation on slides or handouts, seeing everyone around understanding what you are presenting and being pleased with your results.

4.    Do that a few times until you know exactly what you need to do to obtain that success. I would go as far as spending 20-30 minutes a day to do this exercise.

Your mind will become conditioned to visualize the future the way you want to see it and, sometimes intuitively, that will lead you toward the envisioned success.

So my question is: What do you want to achieve now?

The Search Is On

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For project managers out of work or just looking to change gigs, the recession and job cutbacks have made the competition tough. John Thorpe, managing director of Arras People, a project management recruiting firm in London, England, offers some tips for landing your dream job.

1. Focus on you, not your projects. Many people make the mistake of ticking off all their successful projects rather than talking about how they contributed to that success. "People are interested in what you did," he says. "You could have been serving coffee on that project. But if you made the difference in a project's outcome, be loud and proud about it."

2. Experience trumps training. Hiring managers are most interested in a proven track record. Mr. Thorpe suggests you put project experience front and center.

3. Market yourself. Your résumé is your sales literature and you have to sell your experience and education in a way that speaks to the person doing the hiring. "A generic CV is not going give you the best chance, particularly in this economy when hiring is tighter and roles are much more specific," Mr. Thorpe says. He suggests tweaking your résumé for each job, emphasizing your experience in a way that specifically relates to the position you are applying for.

4. Keep it short and sweet. Recruiters have hundreds of résumés to sort through. If yours is 17 pages long, they're likely to pass it by. "You have to grab their attention in the first half of the page or you are not going to make the cut," he says.

5. Consider contract work. Many companies are opting for temporary employees to fill gaps in staff without making a long-term commitment. For those with the right skills, contract gigs can garner decent wages and help you get your foot in the door.

6. Go to networking events. A lot of jobs never even get advertised, so it pays to network. It's a time-consuming but necessary part of the search, he says. "Finding a job is a job. You need to work hard at it and commit yourself full time."

Want to know where the hotspots are even in a down market? We've got it covered PMI's Career Track in the May issue of PM Network. We will also have stories on making time for training and moving up the career ladder.

And in the 10 April issue of Community Post, PMI members can check out an article on how to highlight your credential when you are jobhunting.

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The PMI New Media Council brings together industry bloggers, webcasters and podcasters to help PMI advance the profession, to promote the exchange of ideas and knowledge and to make the best use of new social media channels. The council meets via virtual channels like Twitter and regular conference calls. Members include:

  • Bas de Baar, Project Shrink
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  • Jerry Manas, PMThink!
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  • Josh Nankivel, PM Student
  • Dave Garrett, Project Management 2.0
  • About This Blog

    Voices on Project Management is the place for all things project management--covering sustainability, talent management, ROI, programs and portfolios and all points in between. The goal is to spark a discussion. So, if you read something that you agree with, want more information on or even disagree with leave a comment.

    Voices Highlights

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