Project leaders often conduct peer reviews in an effort to improve project performance. Part of the process typically includes the review of statistical process control (SPC) analysis to continuously monitor and improve the team's effectiveness in producing quality work products.
But there's a danger for team members to just "check the box," going through the motions of conducting a peer review because they were told to do so. So while organizations may have a peer review process in place, not all of them are actually measuring just how effective their peer review process is via SPC metrics.
Organizations need to have people who are trained in the role of process mentor to review what the SPC analysis is telling you and take the time to follow up. In our organization, continuous process improvement means the combined use of SPC analysis and the art of reviewing what the analysis is telling us..
Sometimes the project manager may have to take on the role of process mentor--interpreting and discussing the SPC results with the team.
When I review a SPC analysis for a project in which items have gone awry, I try to understand what possible areas the team needs to improve upon or what resources and training the team is lacking.
If you are already performing in this role of SPC analyst? Of process mentor? What role exactly? What has your experience been like?
But there's a danger for team members to just "check the box," going through the motions of conducting a peer review because they were told to do so. So while organizations may have a peer review process in place, not all of them are actually measuring just how effective their peer review process is via SPC metrics.
Organizations need to have people who are trained in the role of process mentor to review what the SPC analysis is telling you and take the time to follow up. In our organization, continuous process improvement means the combined use of SPC analysis and the art of reviewing what the analysis is telling us..
Sometimes the project manager may have to take on the role of process mentor--interpreting and discussing the SPC results with the team.
When I review a SPC analysis for a project in which items have gone awry, I try to understand what possible areas the team needs to improve upon or what resources and training the team is lacking.
If you are already performing in this role of SPC analyst? Of process mentor? What role exactly? What has your experience been like?
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